What happens if I can't be present during a delivery?

Please note that all sales on our website are final and we do NOT provide refunds.

If you would like us to leave your parcel in a safe-drop location or mailbox, please specify before checking out in the “Additional Notes” field. (Valid for pre-paid orders only.)

If you suspect you will not be present to receive your parcel, please call, or email us letting us know so that we can avoid dispatching your order, should you wish to receive it the next day.You may cancel or reschedule your delivery up until 3pm the day of your delivery without any penalty.

If you need to cancel or reschedule your delivery after 3pm, you will be charged a $25 re-shipping fee.