If you have prepaid for your order and are not present/reachable during your delivery, we will attempt to contact you via phone and email regarding delivery for the following day at an additional cost of $25 for reshipping. If you fail to respond within 24 hours, your payment will be nullified and deemed non-refundable. We reserve the right to refuse service to any customer. Repeated misuse of our delivery services will result in a permanent ban from our website.